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Fulfillment Center Manager

Company Overview

Basin is a small, but rapidly growing, retail company with two stores in Florida and two in Nevada as well as an online presence. Our goal is to provide our customers with an innovative and exciting bath and body retail experience. Basin is committed to providing ethical products to its customers and is opposed to animal testing and harmful chemicals (such as parabens, mineral oil, etc).

Job Summary

The fulfillment center manager is responsible for overseeing all aspects of Basin's e-commerce business such as order fulfillment, supervising employees, handling customer service issues, shipping and receiving, and tracking inventory.

Responsibilities and Duties

  • Coordinate daily activities within the distribution center.
  • Supervise staff and direct work related to order fulfillment, stocking, receiving shipments, special projects, and related needs. 
  • Answer and address all customer service inquiries by phone and email. 
  • Maintain fulfillment center equipment and take action to correct any deficiencies.
  • Recommend process improvements within the fulfillment center.
  • Move boxes and inventory weighing up to 50 lbs from loading dock to inventory shelves.
  • Constantly position self to pick, pack, and ship orders on shelving. 
  • Ability to maintain stationary position for long periods of time. 

Qualifications and Skills

  • Prior customer service experience.
  • 1 year of supervisory experience preferred.
  • Flexible in scheduling Monday through Saturday. 
  • Knowledge of PC applications (web browser, MS Excel, etc).

Benefits and Perks

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Walt Disney World pass
  • Walt Disney World discounts
  • Basin Employee Discount
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